Booking terms

STANDARD TERMS AND CONDITIONS FOR SUPPLY OF SERVICES (BOOKING REQUESTS)

THE TERMS AND CONDITIONS BELOW SHALL APPLY TO BOOKING REQUESTS AND ANY SUBSEQUENT CONTRACT BETWEEN US FOR THE SUPPLY OF THE SERVICES. PLEASE READ CAREFULLY. THESE TERMS AND CONDITIONS WILL NOT AFFECT ANY STATUTORY RIGHTS WHICH YOU MAY BE ENTITLED TO FROM TIME TO TIME AND WHICH BY LAW CANNOT BE VARIED OR EXCLUDED.

1. Formation of a Contract
1.1 Acknowledgment and acceptance of a booking request by you is made verbally or by sending a request via our website, at which time you will be bound by these terms and conditions. Each booking request accepted shall constitute an individual legally binding contract between you and us. Such contract is hereinafter referred to in these terms and conditions as “an order”. This order will be accepted entirely at our discretion.

1.2 These conditions shall override any contrary, different or additional terms and conditions contained or referred to in any proposal, estimates, prior order forms or other documents from us. No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.

1.3 Nothing in these terms and conditions shall prejudice any condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods / and or the work the subject of this order.

1.4 These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

2. Our Responsibility
2.1 We will ensure that all materials supplied comply with safe practices and are free from defects and that any work carried out is carried out with reasonable care and skill and to a reasonable standard.

2.2 Before starting any work we will carry out an inspection to make sure that all work quoted is appropriate and practicable.

2.3 If after our inspection any further work is necessary either because of alterations in design, specification or otherwise and this causes an increase in costs we will send you details of the extra costs and will only proceed with the works once your written acceptance has been received.

2.4 We will make good any damage caused whilst carrying out the work.

3. Your Responsibility
3.1 You will permit us during normal working hours to carry out an inspection and thereafter to undertake the works according to the programme set out in the order.

3.2 You will remove all items necessary to allow us to commence the works and cover and protect all fixtures and fittings, which cannot be removed.

3.3 You will obtain all permissions and consents, (including if necessary planning permission) from landlords, local authorities and others, which are required before the work can commence.

3.4 Where you are required to provide us with measurements or other information such measurements or information must be correct. If we rely on the measurements or information given when preparing our proposal and such measurements or information are incorrect we reserve the right to increase the price to make good any errors or additional works required as a result.

4. Type(s) of Work Undertaken

We will carry out all types of work associated with the order.

5. Deposit
5.1 On acceptance of the order in accordance with paragraph 1.1 the deposit specified in the order shall be payable. The balance of the order price will be due upon satisfactory completion of the work.

5.2 If you fail to pay the order price within 30 days of it becoming due interest shall be chargeable on the outstanding amounts at a daily rate of 4% per cent per annum above the then base lending rate of the Bank of England from the date the payment was due until actual date of payment.

5.3 Should you cancel your order after the period specified in condition 6 below your deposit may not be repayable.

6. Cancellations
6.1 If you change your mind you may cancel your order by notifying us in writing within 14 days at the address below and we will refund your deposit in full.

6.2 If you fail to cancel your order within the time period specified in paragraph 6.1 above your deposit will not be returnable.

7. Force Majeure
7.1 We shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.

7.2 For the purposes of this condition, “force majeure” shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.

7.3 Upon the happening of a “force majeure” event we shall be entitled to a reasonable extension of time for the performance of our obligations.

8. Guarantees

We do not provide additional guarantees.

9. Exclusions
9.1 We do not exclude liability for death or personal injury, however we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of £2,000,000, Two Million Pounds.

9.2 We shall not under any circumstances be liable for any indirect or consequential loss howsoever caused whether by negligence, breach of contract, misrepresentation or otherwise.

9.3 We or our insurers shall not be liable or investigate any claim for loss unless you have given written notice to us within 21 days of its occurrence and given us or our insurers every facility to investigate such occurrence.

10. Complaints
We aim to provide a high level of service. If you do have an enquiry or complaint regarding the services provided by us please address them to

Chore Choice
Croft Cottage
5 Calcott Lane
Bicton
Shrewsbury
Shropshire
SY3 8EZ